Privacy Policy

This Privacy Policy describes how BookingBalkans ("we", "us", or "our") collects, uses, and shares your personal information when you use our website [https://bookingbalkans.com/en/] (the "Site") or our services.

Information We Collect

We may collect personal information from you when you use our Site or services, including:

• Contact information (such as name, email address, phone number)
• Payment information (such as credit card details)
• Booking details (such as travel dates, accommodations, tours)
• Information provided when you communicate with us (such as inquiries, feedback)

How We Use Your Information

We may use your personal information for the following purposes:

• To provide and personalize our services
• To process bookings and payments
• To communicate with you about your bookings and inquiries
• To send you promotional offers, newsletters, and updates (with your consent)
• To improve our Site, services, and customer experience
• To comply with legal obligations

Information Sharing

We may share your personal information with third parties in the following circumstances:

• With service providers who assist us in providing our services (such as payment processors, accommodation providers)
• With third parties who provide marketing services on our behalf (with your consent)
• In response to legal requests or proceedings (such as court orders or legal inquiries)
• In connection with a business transaction (such as a merger, acquisition, or sale of assets)

Your Choices

You have the following choices regarding your personal information:

• You can access and update your personal information through your account settings on our Site
• You can unsubscribe from marketing communications by following the instructions in the emails we send you
• You can request deletion of your personal information by contacting us

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Site.

Contact Us

If you have any questions or concerns about our Privacy Policy or practices, you can contact us at privacy@bookingbalkans.com.